Refund policy

Last Updated: August 21, 2026

Thank you for your support of Sole Rebel.

Our products are primarily offered on a Pre-order basis. As products are ordered from individual brands / suppliers after purchase, please carefully review the product information, size chart, and the following Return & Refund Policy before placing your order.

1. Pre-order & Order Confirmation

Most products available at Sole Rebel are offered on a pre-order basis.

Once payment has been successfully completed and the order has been confirmed, the customer is deemed to have confirmed the selected product, style, color, and size.

The general ordering and arrival time is approximately:

7–21 business days (excluding public holidays).

If the product arrives in Hong Kong earlier than expected, we will arrange shipment as soon as possible.

As pre-order products need to be ordered from the respective brands / suppliers, once an order has been confirmed, cancellations, refunds, or exchanges due to personal reasons are generally not accepted.

2. Returns & Refunds Due to Personal Reasons

Except for product defects, incorrect shipments, or other applicable circumstances stated in this policy, Sole Rebel generally does not accept return or refund requests due to personal reasons.

This includes, but is not limited to:

Incorrect or unsuitable size
Selecting the wrong size
Selecting the wrong color
Changing your mind
Disliking the style or design of the product
Minor color differences from what was personally expected
The waiting time being longer than expected
No longer needing the product
Changes in personal preferences

As our products are primarily offered on a pre-order basis, we place orders with the respective brands / suppliers after an order is confirmed. Therefore, the above personal reasons generally do not constitute grounds for order cancellation, refunds, or returns.

Please carefully review the product images, product description, and size chart before placing your order. If you have any questions regarding sizing or product information, please contact us before placing your order.

3. Out-of-Stock / Discontinued Items & Refunds

If we confirm that an ordered product is out of stock, sold out, discontinued, or otherwise unavailable from the brand / supplier, we will:

Notify the customer as soon as possible;
Cancel the relevant unavailable item from the order; and
Arrange a full refund for the unavailable item.

Refunds will be processed using the original payment method.

The actual time required for the refund to be credited may vary depending on the relevant bank, payment platform, or financial institution.

4. Product Defects, Incorrect Items, or Items Not as Ordered

If you receive a product that:

Has a significant defect that was not disclosed prior to purchase;
Is the wrong product;
Is materially different from the product ordered; or
Has been visibly damaged during delivery;

please contact us within 7 days of receiving the product.

Please provide:

Order number;
Product name;
Description of the issue;
Clear photos of the product; and
Photos of the packaging / shipping label, where applicable.

After reviewing the situation, we will determine whether a return, exchange, or refund is applicable.

If the issue is confirmed to have been caused by Sole Rebel or occurred during delivery, the relevant return arrangements and reasonable return shipping costs will be covered by Sole Rebel.

5. Sale & Promotional Items

Sale, discounted, and promotional products are subject to the same return and refund policy as regular products and are generally not eligible for returns or refunds due to personal reasons.

For example:

Incorrect or unsuitable size
Changing your mind
Disliking the style
Disliking the color
No longer needing the product

These reasons do not qualify for a return or refund.

Products with Known Defects

If a product is sold with a specific defect or imperfection that has been clearly disclosed prior to purchase, and the customer was able to review and accept the disclosed condition before purchasing, such disclosed defect will not constitute grounds for a return or refund.

However, if a product has a significant defect that was not disclosed prior to purchase, is incorrectly shipped, or is materially different from its product description, please contact us for further assistance.

6. Return Shipping Costs

If the issue is confirmed to have been caused by Sole Rebel, an incorrect shipment, or damage during delivery:

The relevant return shipping costs will be covered by Sole Rebel.

For any other return arrangement that is exceptionally approved by Sole Rebel, the applicable return shipping arrangements and costs will be communicated separately at the time the return is approved.

As Sole Rebel generally does not accept returns for personal reasons, return shipping costs for personal reasons generally do not apply.

7. Refund Method

If a refund request meets the requirements of this policy and is approved:

The refund will be processed using the customer's original payment method.

If an order is cancelled due to an item being out of stock or unavailable, we will arrange a full refund for the relevant item.

The actual time required for the refund to be credited may vary depending on the payment method, bank, or payment platform.

8. Return Request Procedure

If you discover any of the issues described above after receiving your order, please contact us first.

Please do not return any product without receiving confirmation from Sole Rebel.

When contacting us, please provide:

Order Number + Product Name + Description of the Issue + Photos / Videos of the Product

After reviewing your request, we will provide further instructions regarding the return process, if applicable.

9. Product Inspection

All return requests involving defects, damage, incorrect shipments, or products that do not correspond to the order will be subject to verification and inspection.

If, after inspection, the issue is determined not to be a product defect, incorrect shipment, or other applicable reason for return, but instead relates to personal use, selection, or preference, Sole Rebel reserves the right to reject the refund or return request.

10. Sizing & Color

As sizing and fit may vary between different brands, customers are advised to carefully review the size chart provided on each product page before placing an order.

Please note that slight color differences may occur due to differences in screens, displays, lighting, and individual devices.

Therefore:

Returns or refunds generally cannot be accepted due to unsuitable sizing or minor color differences.

If you are unsure about sizing, we recommend contacting us before placing your order.

11. Important Notice

By placing an order, the customer acknowledges that they have read and agreed to this Return & Refund Policy.

Sole Rebel strives to ensure that product information and brand information displayed on our website are accurate. If we become aware of an item being unavailable, incorrectly shipped, or any other issue requiring attention, we will contact the customer as soon as reasonably possible.

This policy does not affect any rights that customers may have under applicable laws and regulations in Hong Kong.